Privacy Policy

Introduction

BrainSpark Digital ("we," "us," or "our") operates brainsparkd.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your privacy and ensuring you understand how your information is handled. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request information about our services
• Sign up for our newsletter or marketing communications
• Use our free tools (SEO Analyzer, Digital Health Scorecard, etc.)
• Communicate with us via email, phone, or social media

This information may include:

• Name
• Email address
• Phone number
• Business address
• Company name
• Service interests
• Website URL (when using our tools)
• Any other information you choose to provide in messages or forms

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Device type (desktop, mobile, tablet)
• Geographic location (city/region level)

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Responding to your inquiries and contact requests
• Providing quotes and proposals for our services
• Delivering free tools and generating reports (SEO analysis, etc.)
• Managing client relationships and project delivery

Communication

• Sending marketing emails about our services (with your consent)
• Sharing blog posts, case studies, and industry insights
• Providing customer support and answering questions
• Sending transactional emails related to your requests

Website Improvement

• Analyzing website traffic and user behavior
• Improving our website functionality and user experience
• Testing new features and services
• Understanding which content is most valuable to visitors

Legal and Security

• Complying with legal obligations
• Preventing fraud and abuse
• Protecting the security of our systems
• Enforcing our terms of service

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services:

• Email Service Providers: For sending marketing emails and transactional communications
• Analytics Providers: Google Analytics for website traffic analysis
• Hosting Providers: For website and data hosting services
• CRM Software: For managing client relationships and communications

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process (court orders, subpoenas, etc.)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Protection of the rights, property, or safety of others

Business Transfers

If BrainSpark Digital is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and track your activity.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., form submissions, session management)
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Marketing Cookies: Track your activity across websites to show relevant ads
• Functional Cookies: Remember your preferences and settings

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block all cookies
• Block third-party cookies
• Receive notifications before cookies are stored

Note that blocking cookies may impact your experience on our website and limit certain features.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

While we take reasonable steps to protect your information, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. Contact us to request a copy of the information we hold about you.

Deletion

You can request that we delete your personal information, subject to certain legal exceptions (e.g., records we're required to keep for tax purposes).

Opt-Out of Marketing

You can unsubscribe from marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at brainsparkdigital@gmail.com

Note that you'll still receive transactional emails related to services you've requested.

Data Portability

You can request a copy of your data in a structured, machine-readable format.

Restrict Processing

You can request that we limit how we use your information in certain circumstances.

To exercise these rights, contact us at:

Email: brainsparkdigital@gmail.com
Phone: +880 1675 006 465

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Third-Party Links

Our website may contain links to third-party websites, including:

• Social media platforms (LinkedIn, Facebook, Twitter, Instagram, YouTube)
• Client websites in case studies and portfolio
• Industry resources and tools

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

BrainSpark Digital is based in Gazipur, Dhaka, Bangladesh. If you are accessing our website from outside Bangladesh, please be aware that your information may be transferred to, stored, and processed in Bangladesh or other countries where our service providers operate.

We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy, regardless of where it is processed.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on the type of information:

• Contact form submissions: Retained for 3 years or until you request deletion
• Marketing communications: Until you unsubscribe
• Client project records: Retained for 7 years for legal and tax purposes
• Website analytics: Retained for 26 months (Google Analytics default)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days.